Privacy Policy

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Maintaining data privacy and data protection is a priority for VTW Wills. This privacy policy sets out the legal basis on which any personal data that we collect from you, or that you provide to us, will be processed by us.

Please read this privacy policy carefully to understand our views and practices regarding your personal data and how we will treat it.

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Any questions relating to data privacy with VTW Wills or this policy should be sent by email to victoria@vtwwills.co.uk, or by writing to 2 Chippenham Road, Marshfield, SN14 8NY. Alternatively, you can call Victoria Williams on 07930 167 199.

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What personal Information is held

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We may collect and process the following data from you:

• Information you consent to provide VTW Wills that is required to carry out our obligations arising from any contracts entered between you and us, or potential contracts that may be in liaison between you and us.

• Information that you consent to provide by filling in forms on our website, or as part of any direct marketing or sales activities. This includes and is not limited to personal information about you such as your name, telephone contact number, geographical address/location, email address and interests.
  Note: Clear consent information is supplied at point of collection to provide information on the use of data; and a record of the consent is taken at point of collection.

• If you contact us by telephone or in writing, we may keep a copy of your correspondence or communication. 

• Details of your visits to our website and the resources that you access (see cookie policy)

 

If you have provided us with the personal data of another person, there is a clear requirement imposed by VTW Wills for you to confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller and the nature of the processing taking place.  Records will be retained as evidence of this consent.

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How will we use the information we hold about you?

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We use information held about you in the following ways:

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Performance of a contract - We use information held about you to carry out our obligations arising from any contracts entered into between you and us; and to notify you about changes to our services.

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Legitimate Interests - We use information held about you to provide you with information, products and/or services that you request from us or which we feel may interest you if relevant to the products or services currently being supplied as part of a contract with VTW Wills, or in relation to a previous contract with VTW Wills whereby you are happy to continue to receive such information;

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Consent (Direct Marketing)- We use information held about you to provide you with information on products and/or services that you request from us, or which we feel may interest you where you have consented to be contacted for such purposes.  Where consent has been provided to VTW Wills, it is a recognised right of the Data Subject that this consent can also be withdrawn.  Should you wish to withdraw consent, please email victoria@vtwwills.co.uk, or by writing to 2 Chippenham Road, Marshfield, SN14 8NY. Alternatively you can call Victoria Williams on 07930 167 199.

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Consent (Website)- to ensure that content from our Website is presented in the most effective manner for you and your device (see cookie policy);

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We will not share your data with third parties for other marketing purposes unless we have your express consent to do so.

 

Changes to our Privacy Policy

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Any changes we may make to our Privacy Policy in the future will be posted to this page on our website

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Your rights relating to Personal Data

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You have the right to ask us to cease processing your personal data for marketing purposes. We will seek consent (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your data to any third party for such purposes. You can also exercise your right to prevent such processing by contacting us at victoria@vtwwills.co.uk.

GDPR gives you the right to access information held about you. Your right of access can be exercised at any time.  VTW Wills operate both a Data Subjects Rights procedure and a Subject Access Rights Procedure to ensure that all rights exercised by data subjects relating to personal data are managed appropriately.

From time to time, our website may contain links to and from our strategic partner(s), partner network(s), strategic sponsor(s), advertiser(s) and affiliate(s). If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.

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Retention of your information

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We take appropriate measures to ensure that any information collected from you is kept secure. 

 

VTW Wills operate a clear Retention policy and associated Retention Schedule to ensure personal data is kept only for so long as is necessary for the purpose for which such information is used.

If any of your personal data changes, or if you have any questions about how we use data which relates to you, please contact us by email at victoria@vtwwills.co.uk. We normally update your personal data within seven (7) working days of any new or updated personal data being provided to us, to ensure that the personal data we hold about you is as accurate and up to date as possible.

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Disclosure of your information

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We may disclose your personal information to any member of our group, which means our subsidiaries, strategic partner(s) or strategic sponsor(s) our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.

 

 

As part of our GDPR compliance obligations, we are duty bound to check when personal data may be shared with third parties to ensure that they apply the same or greater controls in terms of data protection.  The use of non-disclosure agreements form part of our third-party data sharing controls.

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We may disclose your personal information to third parties

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• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or

• if we or substantially all of our assets are acquired by a third party, in which case personal data held by it about our customers will be one of the transferred assets; or

• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation or in order to enforce or apply other agreements; or

• to protect the rights, property or safety of VTW Wills, our customers or others.

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VTW Wills has risk assessed where personal information may be transferred outside the EEA.  As part of our own due diligence we have identified that personal data held for and by VTW Wills resides in the EU.  VTW Wills will continue to monitor this for VTW Wills considering any 3rd party provider changes in the future. Should a requirement for data to be transferred outside of the EU in future, VTW Wills will implement controls and safeguards to ensure that equal to or greater data protection measures are enforced and records retained to evidence this.

 

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Cookie Policy

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What are Cookies?

Cookies are text files containing small amounts of information, often including a unique identifier, which are downloaded to your computer when you visit a website - if your browser preferences allow it.  Cookies are then accessed by the originating website on each subsequent visit.  Cookies are useful because they allow a website to recognise a user’s computer.

How are cookies used on our website?

The cookies we use are there to allow you to perform the services you require and to assist us in providing a better website for our users.  We do not use cookies to store information that identifies you as an individual.  Details on cookies used are provided below.  We encourage you to accept the cookies we serve.  However, if you wish to restrict or block the cookies which are set by our or any other website, you can do this through your browser settings.  Please see the ‘How to control and delete cookies’ section for more information.

Google Analytics

We use Google Analytics cookies to hold information about your visit to our site.  This helps us better identify the use and popularity of our services and how successfully the website is functioning. If you do not wish us to do this, you can opt out of the Analytics service by installing an add-on for your browser.  This can be found at http://tools.google.com/dlpage/gaoptout.  Alternatively, you can delete/restrict the cookies as for any other cookie - see ‘How to control and delete cookies’ for more information.

Types of cookies

Session cookies are created temporarily when a user visits a website.  Once the user leaves the site/closes the browser, the session cookie is deleted.  A persistent cookie file remains on the user’s computer and is re-activated when the user visits the website that created that particular cookie. These cookies expire after a certain period (set in the file), or can be removed manually.

Classification of cookies

The cookies on this website have additionally been categorised based on the categories found in the International Chamber of Commerce (ICC) UK Cookie Guide: